Help Centre
Answers, in plain English.
The questions we hear most, grouped so you can find yours fast. If yours isn't here, email us.
Setup in 60 secondsNo cookie banner neededCancel any timeFull data exportInstall help included
Getting started
How do I install Clerion?
Paste one script tag anywhere in your site's <head>. It works with any site, CMS, or framework: WordPress, Shopify, Webflow, Next.js, plain HTML, all of them. Data starts flowing within about a minute, and your dashboard fills in from the first visitor.
Do I need any technical knowledge?
If you can paste a line of text, you can install Clerion. There is no tag manager, no event configuration, and no SDK. Pageviews, performance, errors, and SEO signals are collected automatically from the moment the script loads.
When do I get my first AI briefing?
Your dashboard works from the first visitor. The first weekly briefing lands once Clerion has about a week of data to read. That's enough to tell you what changed and what to fix, rather than guessing from a day of noise.
Will the script slow down my site?
No. The snippet is a few kilobytes and loads with defer, so it never blocks your page from rendering. It has no measurable effect on your Core Web Vitals.
Data & accuracy
Why do my numbers differ from Google Analytics?
Ad blockers block Google Analytics on a large share of devices, so GA undercounts. Clerion isn't blocked, which is why sites that switch typically see 10 to 40% more visits. Your new numbers aren't inflated; the old ones were missing people.
How does the AI briefing work?
Every week Clerion reads your site's signals: traffic, conversions, errors, SEO changes, and writes a short summary of the week with the highest-impact fix at the top. You can also ask questions any time with Ask Anything.
Can I import my history from another tool?
Not yet. Clerion starts collecting from the day you install it. Most teams run Clerion alongside their old tool for a transition period, then switch off the old one once they trust the numbers. Historical import is on the roadmap.
Privacy & compliance
Do I need a cookie banner?
No. Clerion stores no cookies and no personal data by default, so there is nothing for visitors to consent to under GDPR, CCPA, or PECR. If you choose to enable the optional consent mode for persistent visitor recognition, Clerion ships its own customisable banner.
What do I need to add to my privacy policy?
Very little. Because Clerion collects no personal data, most sites add a single sentence noting that anonymous, aggregate analytics are collected. We provide suggested wording in the dashboard you can paste directly.
Can I export or delete my data?
Yes. Your data is yours. You can export everything from the dashboard, and deleting your account removes your data permanently. We never sell or share analytics data with third parties.
Plans & billing
What counts as a pageview on my plan?
One visitor loading one page once. We filter bots before counting, so crawlers don't eat your limit. Plan limits are monthly: the Free plan includes 5,000 pageviews per month, Solo 25,000, and so on up to Agency at 1,000,000.
What happens if I go over my limit?
We never cut off your data mid-month. If you exceed your plan two months in a row, we'll ask you to move up a tier.
Can I cancel or change plans any time?
Yes. Upgrades apply immediately; downgrades and cancellations take effect at the end of the billing period. Your data stays exportable either way.
Still stuck?
Email us and a person who works on the product (not a ticket queue) will get back to you, usually within a day.