Docs Getting started
View as MarkdownCheck your installation
The quickest check is to visit your own site in another tab. The live pulse on the dashboard updates every 30 seconds, so your visit shows up almost at once.
Watch events in the console
Add data-debug="true" to the snippet and the browser console logs each batch of events as it is sent, a few seconds after the last one, along with any error the tracker hits:
<script src="https://api.getclerion.com/sdk/clerion-analytics.js"
data-api-key="YOUR_API_KEY" data-website-id="YOUR_WEBSITE_ID"
data-debug="true"></script>
Remove it when you are done; it changes nothing that is counted.
Nothing is arriving
| Check | Why |
|---|---|
The snippet is inside <head> on the page you loaded | A page without it is not counted. |
| It is not loaded through a tag manager | Ad blockers block tag managers, and the tag never runs. |
| Your browser is not set to ignore you | Clerion does not count visits from browsers with Global Privacy Control or Do Not Track turned on. |
| You did not opt your own device out | Running localStorage.setItem('clerion_ignore', 'true') in the console leaves that browser uncounted on purpose. Remove the key to be counted again. |
Still nothing? Ask Clerion in the app and the AI walks through the likely causes with you. Priority support is one panel away.
Numbers are too high
The snippet is probably on a page twice, for example once in the theme and once from a plugin. Keep one per page, remove the duplicate, and counts settle from the next visitor onward.
Leave your own visits out
Run this once in the browser console on each device you use, on your own site:
localStorage.setItem("clerion_ignore", "true");
Visits from that browser are no longer counted. Automated browsers, such as link previewers and crawlers driving headless Chrome, are never counted either.